India is one of the fastest growing industrial markets
The office in Pune will serve as a manufacturing, sales, and service center for FS-Elliott and its sister company, FS-Curtis with additional sales and service support in Bangalore.
Opened a Service Center in Pennsylvania
Sue Benes, industrial products marketing manager, FS-Elliott, told BeverageDaily, the company has always had a presence in India through distributorship but it wanted to enhance the level of support it provides with local offices staffed with experts in centrifugal compressor technology.
“Opening both offices allowed us to enhance our level of support to customers in the region by offering 24/7 technical support and access to an extensive parts inventory,” she said.
“While we have always been a global company, Asia, and the Middle East are two of our strongest markets. With our office in Shanghai, China and our new offices in the Middle East, we are focusing on continuing to improve support to those territories in conjunction with our efforts in North America and Europe.”
The manufacturer of oil-free centrifugal air and gas compressors, recently completed a 67,000 square foot Service Center at its headquarters in Export, Pennsylvania USA.
Global Services group
The Service Center houses the Global Services group, providing 24/7 emergency parts and service support, distributor and end-user training, and installation and start-up assistance.
It includes an equipment display of the internal components of a centrifugal compressor, meeting rooms for service training programs, breakout rooms and a visitor lounge.
“As visitors enter the new Service Center, they pass through an up-close display of the internal components of a centrifugal compressor,” added Benes.
“One of the more commonly used areas of the building has become our new training room. This room is dedicated to hosting programs focused on educating our customers and service personnel on the best practices in operation and maintenance, enabling them to maximize the effectiveness of their compressor and extend product life.”
According to Benes, the main challenge in the air compressor market is a mature product life cycle moving towards commoditization.
“When a product enters the commodity stage of the product lifecycle, it is more important than ever that the company fully understand the needs of their customers and improve their product based on those needs,” she said.
The Internet of Things
“As a compressor manufacturer, we recognize the needs of our customers and are always working to identify areas for improvement.
“The Internet of Things is changing the way we do business as people now expect things faster and less expensive while maintaining high-quality standards. This trend is evolving into the service of capital equipment.
“For example, offering remote monitoring services on our centrifugal air compressors is now the standard, rather than the exception. The survival of any business today depends on offering products and services that meet and exceed the current industry trends. We see that shift and are working to change internally to address it.”
In addition to its headquarters location, FS-Elliott has offices located in Basingstoke, UK; Houston, Texas US; Jubail, Saudi Arabia; LA, California US; Pune, India; Shanghai, China; Kuala Lumpur, Malaysia and Taipei, Taiwan.
